Privacy Policy

Althea Lifestyles Limited takes your privacy seriously. Please read the following privacy policy to understand more about how we collect, use, hold and protect the information that you provide to us about yourself.

Collection of Personal Information

This policy covers any information we collect from visitors, users and customers of the Althea Lifestyles website which could be used to identify an individual. This will include information that we ask you to provide, such as your name, address, data we require in order to provide our services to you and also information that is automatically collected from you when you visit our website - such as the unique IP number from the computer you use to access our website. We collect data in various ways using forms which you complete and automatically retaining data as you move around the website. We may also collect personal information about you from messages you post to the website and any information that you submit to us in e-mails or letters you send to us or telephone conversations that we have with you.

Use of Personal Information

We will use your personal information in order to provide our services to you (e.g. Newsletters, email updates, mail shots etc,) to fill your requests for information, provide online shopping and offer further services. In addition, we may also use your information to contact you from time to time about special offers, other similar services and products that may be of interest to you and in order to gather your feedback from time to time in order to improve our services. You may request that we stop using your personal data for any or all of these uses by contacting us using the details below. Please note however, if at anytime you withdraw your consent for us to use the information we hold about you it may prevent you from properly using the website and the services we offer.

Disclosing your details to other Parties

Aside from in the circumstances below, we will not pass your personal information onto any other party without first obtaining your specific consent to such disclosure.

In the following circumstances we may disclose your information:

• When we have your explicit consent to share your personal data;
• To any other members in the same group of companies as us;
• When we are required to disclose the data in order for us or companies who work on our behalf to provide any product or service that you request, including but not limited to, processing payments, delivering orders, dealing with cancellations and/or incorrect orders;
• When we are legally compelled to disclose your information to governmental authorities (something that we will inform you of, unless we are prevented from doing so);
• If we are acquired by or merged with another business organisation.

Retention of your Information

We retain all information collected from you whilst you continue to use our services. If you cease using our services we will continue to hold your personal details for a minimum of 2 years although we hold financial data for a minimum of 6 years.

All personal information is protected from unauthorised access by strict physical, electronic and managerial systems and procedures that meet the standards for protection required by data protection law.

Access to your personal information

It is your responsibility to ensure that any personal information you have submitted to us is accurate and kept up to date. To update any information you have submitted to us please contact us using the details below.

Under data protection legislation you also have the right to request copies of the information we hold about you for a small administration fee of £10. If you would like to request copies of our information please contact us. If you feel that any data we hold, handle or use is causing you damage or distress or if you have any other complaints please contact us and we will endeavour to rectify the situation.

Use of Cookies

A cookie is a small text only string of information that we store on your computer’s hard disk when you visit our website. These are generally useful as they can provide information about you, for example that you have visited our site before, and so enable us to quickly recall your details from our database.

You have the option to refuse cookies being placed on you machine by adjusting your browser settings at different levels – from accepting all cookies, to rejecting all cookies. You can also set your browser to notify you whenever a website attempts to write a cookie to your computer. In order to change your computer’s privacy settings we recommend you refer to your browser’s user instructions. Due to the nature of our website, some areas require the use of cookies to enable the site content and services to properly work as expected, for example our online shop. We accept no liability for any part of the website that you cannot access if you refuse to accept cookies onto your computer.

Changes to this policy

We may amend this policy from time to time. Although we will endeavour to post prominent announcements on the website to alert you of any substantial changes, it is your responsibility to regularly check this policy for any changes. Any changes that are made to the policy are binding on you whether or not you have had actual sight of them.

If you have any questions regarding our privacy policy or your rights under it, please contact us.

Contact Details

If you wish to contact us in connection with of any of the information above or would like to discuss any matter concerning your rights, you can contact our data processor by post, telephone or email using the following details:

DATA PROCESSOR: Althea Lifestyles Limited
REGISTRATION NUMBER: Z9970663

ADDRESS: First Floor
27 Market Place
Olney
MK46 4AJ

TELEPHONE: +44 (0)1234 713101
FAX: +44 (0) 1234 714784.
EMAIL: customer services